Webmail, a tool for hospital communication

Section: Originals

How to quote

Rodríguez Murillo JA, Guasch Pomés N, Hospital Vidal MT, Estrada Reventós D, Robau Gassiot M, Canalias Reverter M. Webmail, herramienta de comunicación hospitalaria. Metas Enferm abr 2017; 20(3): 6-11.

Authors

José Antonio Rodríguez Murillo1, Neus Guasch Pomés2, Mª Teresa Hospital Vidal3,Dolores Estrada Reventós3, Margarita Robau Gassiot4, Montserrat Canalias Reverter5

Position

1Enfermero. Coordinador asistencial. Unidad Geriatría de Agudos. Hospital Clínico de Barcelona2Enfermera. Coordinadora asistencial. Hospital Día de Medicina, Autoinmunes y Dermatología. Hospital Clínicode Barcelona3Enfermera. Coordinadora asistencial. Unidad de Medicina. Hospital Clínico de Barcelona4Enfermera. Coordinadora asistencial. Unidad Infecciones. Hospital Clínico de Barcelona5Enfermera. Jefa de gestión enfermera. Instituto de Medicina y Dermatologia. Hospital Clínico de Barcelona

Contact address

José Antonio Rodríguez Murillo. C/ Sardenya, 269, 1º-2º. 08013 Barcelona.

Contact email: jrodrigu@clinic.ub.es

Abstract

Objectives: to demonstrate if a training intervention in the work setting increased the frequency in the use of e-mail by the Nursing staff in the Medical Units of a tertiary hospital; and to value their level of satisfaction when receiving the institutional e-mail linked to their mobile and/or computer.
Method: a quasi-experimental before-after study in a high-technology public hospital. The study population were the nurses, nursing assistants, and healthcare assistants. The dependent variable was the frequency of consulting the corporate e-mail. The independent varaibles were sociodemographical and occupational. The tool for data collection: an ad hoc questionnaire. A training intervention was conducted, targeted to the promotion and good use of the instiutional e-mail. Bivariate analysis through Chi Square, and contrast tests for paired samples.
Results: the study included 115 professionals; 75.5% of them accessed their e-mail from hospital, 49.6% from home, and 6.1% from their mobile. From the participants, 89.6% had a mobile phone with access to internet; 84.8% of them thought that having direct access to webmail in their mobile phones was useful and very useful, and 96.4% thought the same about having it in their computer. Checking emails once or twice per week increased from 74.5% to 87% after the training intervention (p= 0.002).
Conclusions: an increase in the use of institutional e-mail is achieved after conducting an adequate training intervention oriented to its management and access, the incorporation of direct accesses to computer desktops, and linking the corporate e-mail to the mobile phone.

Keywords:

Email; webmail; communication; hospital setting; research; quasi-experimental study; quasi-experimental study

Versión en Español

Título:

Webmail, herramienta de comunicación hospitalaria