Objectives: to demonstrate if a training intervention in the work setting increased the frequency in the use of e-mail by the Nursing staff in the Medical Units of a tertiary hospital; and to value their level of satisfaction when receiving the institutional e-mail linked to their mobile and/or computer.
Method: a quasi-experimental before-after study in a high-technology public hospital. The study population were the nurses, nursing assistants, and healthcare assistants. The dependent variable was the frequency of consulting the corporate e-mail. The independent varaibles were sociodemographical and occupational. The tool for data collection: an ad hoc questionnaire. A training intervention was conducted, targeted to the promotion and good use of the instiutional e-mail. Bivariate analysis through Chi Square, and contrast tests for paired samples.
Results: the study included 115 professionals; 75.5% of them accessed their e-mail from hospital, 49.6% from home, and 6.1% from their mobile. From the participants, 89.6% had a mobile phone with access to internet; 84.8% of them thought that having direct access to webmail in their mobile phones was useful and very useful, and 96.4% thought the same about having it in their computer. Checking emails once or twice per week increased from 74.5% to 87% after the training intervention (p= 0.002).
Conclusions: an increase in the use of institutional e-mail is achieved after conducting an adequate training intervention oriented to its management and access, the incorporation of direct accesses to computer desktops, and linking the corporate e-mail to the mobile phone.