Satisfaction of the users of a hemodialysis centre after organizational innovation

Section: Originals

How to quote

Darás Fenollosa M, Romaguera Genis SF, Montesó-Curto MP. Satisfacción de los usuarios de un centro de hemodiálisis tras una innovación organizacional. Metas Enferm dic 2019/ene 2020; 22(10):22-7. DOI: https://doi.org/10.35667/MetasEnf.2019.22.1003081513

Authors

María Darás Fenollosa1, Sara de Fátima Romaguera Genis2, Mª Pilar Montesó-Curto3

Position

1Máster en Investigación en Ciencias de la Enfermería. Hospital de la Santa Creu. Tortosa (Tarragona)2Máster en Ciencias de la Enfermería. Facultad de Enfermería Universidad Rovira i Virgili. Tortosa (Tarragona)3Doctora en Sociología. Facultad de Enfermería Universidad Rovira i Virgili. Tortosa (Tarragona)

Contact address

María Darás Fenollosa. C/ Santa Mª Rosa Molas, 2. 43590 Jesús-Tortosa (Tarragona).

Contact email: maria.daras@urv.cat

Abstract

Objective: to determine the level of satisfaction of the users of the Hemodialysis Unit after an organizational innovation.
Method: a descriptive cross-sectional study conducted in users of the Hemodialysis Unit of the Hospital de la Santa Creu (Tarragona). The SERVQHOS questionnaire modified for hemodialysis was administered, and the satisfaction previously reported was compared with the satisfaction after the change. The comparison of means was analyzed through Student’s t test for paired samples.
Results: out of those 80 users who met the inclusion criteria, 43 valid surveys were obtained. The predominant profile of the user who answered the survey was: male (76.2%), 71.7-year-old, no formal education or primary school completed (85.7%), pensioner or retired (90.5%). Even though in Overall Satisfaction, there was a 7.5% reduction in the “Very Satisfied” option after the change, this result and the differences in the 20 questionnaire items were not statistically significant.
Conclusions: the sustained satisfaction achieved reinforces the increase in efficiency reached with the organizational change, and confirms factors of success in innovation, encouraging the search for strategies in order to reduce costs without compromising good results.

Keywords:

organizational innovation; patient satisfaction; efficiency; quality management; benchmarking; involvement in decisions; research; cross-sectional studies

Versión en Español

Título:

Satisfacción de los usuarios de un centro de hemodiálisis tras una innovación organizacional