Authors

Macarena Sanhueza-Muñoz1, Tatiana Paravic-Klijn2

Position

1Magíster en Enfermería. Universidad de Concepción. Facultad de Enfermería. Departamento de Fundamentos de Enfermería Comunitaria y Salud Pública. Concepción (Chile)2Doctora en Enfermería. Universidad de Concepción. Facultad de Enfermería. Departamento de Fundamentos de Enfermería Comunitaria y Salud Pública. Concepción (Chile)

Contact address

Tatiana Paravic Klijn. Facultad de Enfermería. Víctor Lamas #1135. Concepción (Chile)

Contact email: tparavic@udec.cl

Abstract

Objective: to determine the perception of the quality of care provided (PQCP) by Primary Care (PC) Nursing professionals who are members of the JW Nursing Group in Chile, and to evaluate differences in terms of sociodemographic and occupational factors.
Method: a descriptive cross-sectional study conducted in 2021, including PC nurses from the Group (N= 296). Sociodemographic variables were measured (gender, age), as well as training (academic degree, training courses) and occupational variables (type of contract, salary, seniority), and the PQCP through the Karen-Personal questionnaire (score converted to minimum 0 to maximum 100 points), through a self-administered online questionnaire. Descriptive bivariate statistics were applied.
Results: the study included 101 persons (90.1% women; 72.3% between 30 and 49 years old). The overall perception of quality of care obtained a mean score of 67.9 (SD= 9.8) out of 100. The best valued dimension was Commitment with 79.5 (SD= 13.4), and the dimension with the lower valuation was Psychosocial Relationships with 60.3 p (SD= 13). Statistically significant differences (p< 0.05) were found in the perception of quality of care according to type of contract (higher if permanent contract), satisfaction with the work team and its leadership (higher when the satisfaction was higher), The rest of variables did not follow a clear trend or were not statistically significant.
Conclusions: the PQCP by those Nursing professionals participating in the study was intermediate. This study contributes to knowledge, in order to orientate strategies in those dimensions worse valued.

Keywords:

quality of health care; nursing care; social perception; cross-sectional studies

Versión en Español

Título:

Percepción del profesional de Enfermería de la calidad del cuidado otorgado y factores asociados