Metas de Enfermería

Metas de Enfermería

JUNIO 2007 N° 5 Volumen 10

Communications problems as perceived by nurses

Section: Cover story

How to quote

Casares González B, Lomba Pacheco A, Vidal Mosquera N, Guerra Rodríguez M, García Fernández H, Pérez Rodríguez M et al. Problemas de comunicación percibidos por las enfermeras. Metas de Enferm jun 2007; 10(5): 26-30


Beatriz Casares González, Ángela Lomba Pacheco, Natalia Vidal Mosquera, María Guerra Rodríguez, Helena García Fernández, Marisol Pérez Rodríguez


Enfermera/o de Medicina Interna y de Quirófano del Complejo Hospitalario Ourensan (Galicia).

Contact address

Beatriz Casares González. Complejo Hospitalario Ourensan (Galicia).


The interaction of nurses with other individuals during the performance of their professional duties can be a source of professional stress.
Objective: to describe communication difficulties the nurse may experience with patients, relatives and their colleagues.
This is a cross-sectional, descriptive study conducted on a sample of 59 nurses from a hospital in Ourense, working at hospitalisation wards and Acute Care Unit.
Methodology: self-administered questionnaire containing demographic variables and evaluation of the level of difficulty perceived in three interaction/relationship areas, according to Ulla et al proposal.
Results: nurses find it more difficult to communicate with relatives close to the patient and less difficult to communicate with other members of their team, even though it must be mentioned that within this group, communication with the physician is the hardest. Men perceived fewer communication problems. With age, communication is perceived to improve with the patient and family and to worse with colleagues.


communication; professional relationship; professional stress; psychosocialdescriptive Study

Versión en Español


Problemas de comunicación percibidos por las enfermeras