Bedside intraprofessional communication during shift change. Patient‘s perceptions
Section: Artículos Científicos
Authors
Laura García Sainz1, Mª Ángeles Guillén Chalezquer1, Beatriz Juandeaburre Pedroarena1, Ainhoa Urbiola García1, María Teresa Arraztoa Alcasena1, Sonsoles Martín Pérez2, Rosana Goñi Viguria3
Position
1 RN por la Universidad de Navarra. Enfermera del Área de Hospitalización Especial. Clínica Universidad de Navarra.2 MSD por la Universidad de Navarra, Enfermera Área de Desarrollo Profesional de Enfermería. Clínica Universidad de Navarra. 3 MSD por la Universidad de Navarra, Enfermera de Práctica Avanzada del Área de Críticos. Clínica Universidad de Navarra.
Contact address
Rosana Goñi Viguria. Área de Críticos. Clínica Universidad de Navarra. Avda. Pío XII, 36. 31008 Pamplona
Contact email: rgviguria@unav.es
Abstract
Introduction. More than 65% of the sentinel errors that take place in hospitals are related to communication issues. Among the safety measures promoted by OMS in order to reduce errors, there is the development of strategies that improve communication at shift change, such as including patients and relatives as an active part of the process. Nowadays, bedside communication at shift change (BCSC) is considered to be the Gold Standard for the transfer of responsibility, and it has been described that it improves the safety of the process and increases patient’s satisfaction. The aim of this research study is to explore patients‘ perceptions regarding BCSC.
Methodology. Descriptive study carried out at the special hospitalization area of a tertiary care university hospital. Patients‘ perception was evaluated through a questionnaire developed after a literature review.
Results. Three main issues arise from the analysis of the open-ended questions of the questionnaire: Patient’s Feelings and Robustness and Limitations of the process.
Discussion and conclusions. Patients perceive BCSC as being positive. They also report that conducting the process at the bedside may increase their safety, since it improves patient-centered care and the quality of the information transmitted and facilitates communication. However, the use of professional jargon may hinder the participation in the process.
Keywords: communication, patient handoff, bedside handover, patient preference, patient.
Keywords:
communication; patient handoff; bedside handover; patient preferencepatient
Versión en Español
Título:
Comunicación intraprofesional durante el cambio de turno a pie de cama. Percepciones del paciente
Artículo completo no disponible en este idioma / Full article is not available in this language
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