Patient satisfaction with care provided by nurses
Section: TEACHING TO LEARN
How to quote
Calero Romero MR, Salvador Gómez AA. La satisfacción del paciente con los cuidados prestados por las enfermeras. Educare21 2012; 10(5). [En línea] [fecha de acceso: 1 de mayo de 2012]. URL disponible en: http://www.enfermeria21.com/publicaciones/educare/
Authors
1María del Rocío Calero Romero, 2Antonio Ángel Salvador Gómez
Position
1Enfermera del Hospital Universitario Virgen del Rocío (Sevilla). 2Enfermero del Hospital General Juan Ramón Jiménez, Huelva.
Contact email: rocio_calero@hotmail.com
Abstract
Objective: to determine the degree of patient satisfaction of care provided by nursing professionals in the hematology-oncology ward.
Design: descriptive qualitative study.
Study population: 10 patients in the hematology-oncology ward.
Data collection technique: a structured interview.
Data analysis: the transcript of the interview was literal.
Results: all patients agreed that the professional nurses address them with kindness and courtesy and they show trust and confidence, inform about and explain the care they will provide, and have sufficient experience and knowledge to manage autologous transplant patients. They all agree nurses act quickly when needed, except for three of the patients and, finally, communication skills of nursing professionals are highly valued.
Conclusions: autologous transplant patients are satisfied with nursing professionals, as these are addressed with kindness and courtesy, show confidence and trust, inform about and explain the care provided, have knowledge and experience to manage the autologous transplant patient and have a good ability to communicate with such patients.
Design: descriptive qualitative study.
Study population: 10 patients in the hematology-oncology ward.
Data collection technique: a structured interview.
Data analysis: the transcript of the interview was literal.
Results: all patients agreed that the professional nurses address them with kindness and courtesy and they show trust and confidence, inform about and explain the care they will provide, and have sufficient experience and knowledge to manage autologous transplant patients. They all agree nurses act quickly when needed, except for three of the patients and, finally, communication skills of nursing professionals are highly valued.
Conclusions: autologous transplant patients are satisfied with nursing professionals, as these are addressed with kindness and courtesy, show confidence and trust, inform about and explain the care provided, have knowledge and experience to manage the autologous transplant patient and have a good ability to communicate with such patients.
Keywords:
autologous bone marrow transplant; comunication; qualitysatisfaction
Versión en Español
Título:
La satisfacción del paciente con los cuidados prestados por las enfermeras
