Perception of healthcare quality in women who have had a mammography
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How to quote
Solís-Muñoz M, Calvo-Cilla P, García-López F, Iglesias-López MA, Pérez-García R, Corona-Muñoz R et al. Percepción de la calidad asistencial en mujeres a las que se les ha realizado una mamografía. Metas de Enferm abr 2008; 11(3): 14-19
Authors
1Montserrat Solís Muñoz, 2Presentación Calvo Cilla, 3Fernando García López, 4Mª Ángeles Iglesias López, 5Rosario Pérez García
Position
1Enfermera. Máster en Investigación en Cuidados Unidad de Epidemiología Clínica. Hospital Universitario Puerta de Hierro, Madrid.2Enfermera de Atención Primaria. Centro de Salud Casa de Campo, Madrid.3Doctor en Medicina. Responsable de la Unidad de Epidemiológica. Hospital Universitario Puerta de Hierro. 4Enfermera. Hospital Universitario Príncipe de Asturias, Madrid.5Enfermera del centro de Hemodiálisis Cartagena Fresenius Service Murcia, España.
Contact address
Unidad de Epidemiología Clínica. Hospital Universitario Puerta de Hierro. San Martín de Porres, 4. 28035 Madrid.
Contact email: montsolis28@enfermundi.com
Abstract
Objective: to assess the healthcare quality perceived by women who had had a mammography at the Speciality Centre of Argüelles in Madrid.
Method: qualitative study based on focal groups with women aged 42 to 64 years. Semi-structured interviews were administered, which included the dimensions of the SERVQUAL model. The interviews were recorded and transcribed literally. The Interview contents were analysed using the Giorgi method (1997).
Results: women felt satisfied with the attention they received at the Mammography Unit. However, they were dissatisfied with the process of gynaecological attention they received, mainly, the care provided by the specialist, long waiting list, delay in getting the results of the diagnostic tests and breast discomfort. There are differences in the evaluation of the quality of healthcare received by women in rural as compared to urban areas.
Conclusions: measures need to be introduced to improve the process of the care provided in gynaecological check ups, with the aim of correcting the deficiencies observed in the Access to specialised care. These measures would include shortening of waiting lists, bringing the specialist closer to the rural setting, adapting a gynaecological consultation room that is appropriate to carry out the explorations, and decreasing the waiting time to get the results of diagnostic tests.
Keywords:
perceived quality; health care quality; mammography; gynaecology; qualitative researchfocus groups
Versión en Español
Título:
Percepción de la calidad asistencial en mujeres a las que se les ha realizado una mamografía
