Authors

1María Puig Congost, 2Cristel González González, 2Carlota Luna Pérez, 3Cristina Iglesias Carrión, 4Mª Carmen Malagón Aguilera

Position

¹Enfermera. Máster en Promoción de la Salud ABS Girona-4. Instituto Catalán de la Salud.²Residente Enfermera Familiar y Comunitaria ABS Girona-4. Instituto Catalán de la Salud.³Residente Medicina Familiar y Comunitaria ABS Girona-4. Instituto Catalán de la Salud.⁴Enfermera. Máster en Promoción de la Salud Facultad de Enfermeria de la Universitat de Girona.

Contact address

Mª Carmen Malagón Aguilera. Facultad de Enfermería. C/ Emili Grahit, 77. 17002 Girona.

Contact email: carme.malagon@udg.edu

Abstract

and accessibility in a Basic Health Area in Girona.
Methodology: the strategic plan put forward was created starting with the identification of areas of improvement through the SWOT technique (Strengths, Weaknesses, Opportunities and Threats). Once said areas had been prioritized, the improvement interventions were defined; these were approved by consensus by the Healthcare Quality Team formed for the establishment of the plan. This team defined the assessment indicators for the suggested interventions, which were finally analyzed at 3 years from the start of the process. The priority intervention area was the accessibility of the center to users.
Results: from January, 2009 to July, 2012, an increase in the number of users has been observed (14.4%) as well as of the patient workload (7.7%) in all Healthcare Basic Units. There was a mean 42% improvement in accessibility in all units
Conclusions: the strategic plan implemented has increased the quality of care, has helped to achieve an agile and effective care with citizens, as well as to improve the internal organization among the different professionals in the Primary Care teams.

Keywords:

Accessibility; patient workload; quality; demand; Primary CareCommunity Nursing

Versión en Español

Título:

Plan estratégico para mejorar la accesibilidad de un Área Básica de Salud