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Metas de Enfermería

Metas de Enfermería

FEBRERO 2015 N° 1 Volumen 18

The use of e-mail in the Paediatric Nurse Office for Primary Care

Section: Cover story

How to quote

Tolosa González JA, López Iniesta MA, Díaz Palao MV, Leándrez Andrés E, Marín-Barnuevo Fabo MP, García Alcaraz F. Uso del correo electrónico en la consulta de Enfermería pediátrica en Atención Primaria. Metas Enferm feb 2015; 18(1): 20-25.

Authors

1José Antonio Tolosa González, 1Mª Amparo López Iniesta, 1Mª Victoria Díaz Palao, 1Estefanía Leándrez Andrés, 2Mª Piedad Marín-Barnuevo Fabo, 3Francisco García Alcaraz

Position

1Enfermero especialista de Enfermería Familiar y Comunitaria.2Enfermera de la Gerencia de Atención Integrada de Albacete (SESCAM).3Doctor en Investigación Sociosanitaria por la Universidad de Castilla-La Mancha. Profesor de la Facultad de Enfermería de Albacete (UCLM). Enfermero de la Gerencia de Atención Integrada de Albacete (SESCAM).

Contact address

Francisco García Alcaraz. C/ Oro, 3, 2º centro. 02002 Albacete.

Contact email: fgarciaalcaraz@gmail.com

Abstract

Objective: to understand the level of implementation of e-mail in the Primary Care Nurse Office. The specific objectives were: To assess the level of user satisfaction, the frequency of use of e-mail among patients from the Paediatric Nurse Office, the main reasons for consultation by users, the level of accessibility as perceived by users, whether there is concern by users regarding data confidentiality, and the extent to which e-mail users’ demands were met.
Method: descriptive and transversal observational study in the outpatient setting (Nurse Office) during the period between 2012 and 2014. Population and sample: users of e-mail with the nurse. Non-probabilistic sampling. 128 subjects. Hetero-administered questionnaire by phone, and contents of e-mails sent.
Results: response rate: 91.4% (117 subjects). Mean age: 36,1 years (DE: 5.0). An 88.0% were female, with university studies (61.5%) and working (74.3%), while 11.1% were unemployed. In total, 428 e-mails were registered, with 3.6 e-mails per user, 476 consultations, four consultations per user/year. The main consultation reason was: administrative matters (65.0%). A 97.4% reported they were very satisfied, though 59.0% were concerned about confidentiality. Most consultations from women were about vaccines (p< 0.05), while young patients asked mostly about diet (p= 0.002). The number of consultations was associated with questions about diet, vaccines, appointments, diarrhoea, and diagnosis (p< 0.05).
Conclusions: the profile of the user was: a young female, with intermediate or high studies, and working, asking about administrative matters. E-mail facilitates access to nurses, with a high degree of satisfaction; it is useful and provides solutions, but not very safe.

Keywords:

Paediatric Nursing Office; e-mail; Primary Care; satisfactionreasons for consultation

Versión en Español

Título:

Uso del correo electrónico en la consulta de Enfermería pediátrica en Atención Primaria

Artículo completo no disponible en este idioma / Full article is not available in this language

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