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García Cagigal AM, Arroyo Lamas D, Llorca Santana ML. Preferencias sobre normas de acompañamiento en el Servicio de Urgencias Hospitalario. Metas Enferm oct 2018; 21(8):67-74.
Ana Mª García Cagigal1, David Arroyo Lamas2, María Livia Llorca Santana3
1Enfermera. Hospital San Eloy. Barakaldo (Bizkaia)2Máster en Salud Pública. Enfermero. Hospital San Eloy. Barakaldo (Bizkaia)3Especialista en Enfermería Familiar y Comunitaria. Hospital Universitario Cruces. Barakaldo (Bizkaia)
Ana Mª García Cagigal. C/ Gabriel Aresti, 12. 48901 Barakaldo (Bizkaia)
Contact email: firstname.lastname@example.org
Objective: to understand the opinion by persons accompanying patients and professionals involved in care regarding their preferences on visits and accompanying at the Hospital Emergency Unit.
Method: a descriptive cross-sectional study, conducted at the Emergency Unit of the Hospital San Eloy, in Barakaldo (Bizkaia). The study subjects were those persons accompanying patients attending the Hospital Emergency Unit, and those professionals working in said unit. A survey with 13 items was designed for accompanying persons, and another survey with 9 items for professionals. A descriptive analysis was conducted.
Results: the study included 48 professionals and 150 accompanying persons; of these, 70.67% were women, and patients were their parents (40,67%). In the group of professionals: hospital specialists (31.25%) and nurses (27.08%), with > 10-year experience in the ER (50%). There was a perception of information as Good by 42.7% of the subjects, and 88.7% were Very Satisfied. The option of being present during Emergency procedures was evaluated as Good by 42.7% of participants; involvement in care was considered Good in 42% of cases, and Intermittent Stay was selected as the best option for visits (77.1%). The majority of professionals taking part in the survey stated that the presence of relatives had an impact on the way they worked.
Conclusions: accompanying persons wish to stay with the patient as long as possible, they are willing to collaborate in care, they respect professional work, and accept leaving the care area when requested. They are satisfied with the way they are treated, though they notice there is lack of information. Overall, they support the implementation of rules regulating visits. Professionals have a positive evaluation of rules and of the idea of collaboration by accompanying persons.
Emergency services; rules; information services; Surveys; family; perceptions
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