Authors

Inmaculada Bonilla Aguilar1, Marta Gallardo Blavi2, Inmaculada Ferrero Febrer3

Position

1Gestora enfermera. Hospital Universitari de Bellvitge. L’Hospitalet de Llobregat (Barcelona)2Enfermera. Hospital Universitari de Bellvitge. L’Hospitalet de Llobregat (Barcelona)3Gestora enfermera. Institut de Diagnòstic per la Imatge. Hospital Universitari de Bellvitge. L’Hospitalet de Llobregat (Barcelona)

Contact address

Inmaculada Bonilla Aguilar. C/ Albert Pujol, 4. 08750 Molins de Rei (Barcelona).

Contact email: ibonilla@bellvitgehospital.cat

Abstract

Objective: to describe relevant aspects associated with the communication skills of Nurse Managers.
Method: a narrative review. A bibliographic search was conducted in literature published between the years 2013 and 2017. To this aim, the following databases were used as information sources: Pubmed, CINAHL, SCOPUS, Cochrane Library and Cochrane Plus. The search was conducted using the following terms in English: “nurse manager”, “nursing” and “communication skills”. All articles accepted should discuss the influence of communication by Nurse Managers both in the hospital setting and in Primary Care and/or Psychiatry.
Results: in total, 150 articles were found in the different databases consulted; 15 articles were selected for the narrative review. The main aspects associated with the communication skills by Nurse Managers included: work environment and satisfaction, solution of conflicts, leadership, training, and patient safety.
Conclusions: having communication skills is very important for nurses as well as for managers, because this can improve the work environment and team efficacy, with a direct impact on patients.

Keywords:

Nurse Manager; Nurse manager; nurse supervisor; communication; nurse supervisor; communication

Versión en Español

Título:

Importancia de las habilidades comunicativas de las supervisoras de Enfermería