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Metas de Enfermería

Metas de Enfermería

OCTUBRE 2023 N° 8 Volumen 26

Satisfaction with Nursing care provided at a hospitalization unit for acute Mental Health patients

Section: Originals

How to quote

Sanz-Osorio MT, Monistrol O, Vallès-Callol V, Estrada-Bartrons C, Martos-Torres P, Escobar-Bravo MA. Satisfacción con los cuidados de Enfermería proporcionados en una unidad de hospitalización de agudos de salud mental. Metas Enferm oct 2023; 26(8):49-56. Doi: https://doi.org/10.35667/MetasEnf.0000.26.1003082161

Authors

María Teresa Sanz-Osorio1, Olga Monistrol2, Vicenç Vallès-Callol3, Carles Estrada-Bartrons4, Patricia Martos-Torres4, Miguel Ángel Escobar-Bravo5.

Position

1Predoctoral Universitat de Lleida. Subdirección del Ámbito de Salud Mental Consorci Sanitari de Terrassa (CST). Grupo de Investigación OCCARE. Escola Universitària d’infermeria i Teràpia Ocupacional de Terrassa (EUIT). Universitat Autònoma de Barcelona (España).2Doctora en Enfermería. Seguridad del Paciente e Investigación. Hospital Universitari Mutua Terrassa. Barcelona (España).3Médico especialista en Psiquiatría. Director del Ámbito de Atención a la Salud Mental CST. Barcelona (España).4Enfermero. Ámbito de Atención a la Salud Mental. CST. Barcelona (España).5Doctor. Departamento de Enfermería y Fisioterapia. Universitat de Lleida. Lérida (España).

Contact address

María Teresa Sanz Osorio. Carrer de la Riba, 90. Terrassa. Barcelona (España).

Contact email: maitesanz@euit.fdsll.cat

Abstract

Objective: to analyse patient satisfaction regarding care received from the Nursing staff during their admission at a hospitalization unit for acute mental health patients.
Methods: an analytical cross-sectional study conducted in 2021 at the hospitalization unit for acute Psychiatry patients at a Vallés Occidental hospital in Catalonia (Spain). The study population were those persons hospitalized for over a week who completed the Caring Assessment Tool CAT-V (range 27-135), in its version translated into Spanish. Besides, the clinical variables of participants were collected: a) type of admission: voluntary / involuntary, b) diagnosis at admission, c) use of mechanical restraint, d) use of toxic substances. There was univariate and comparative analysis of the variables collected.
Results: the study included 100 patients, with 42.5 years as mean age (19-72); of these, 55% (p= 55) was female. Satisfaction obtained a median score (P25-P75) of 114 (103-125), and was placed in the fourth quartile. Satisfaction values stayed in the fourth quartile, without showing any statistically significant differences in any of the factors considered, except for those values associated with the use of mechanical restraint, which showed statistical differences (p= 0,023), with a worse perception of satisfaction with care in those for whom it was used, median (P25-P75) 96.5 (87-114), vs. those for whom it was not, 116 (108-125). Even though no significant differences were observed for the rest of variables studied, an increase in satisfaction stood out among voluntary admissions and older persons.
Conclusions: patients presented high satisfaction with care received from Nursing staff during their admission at a hospitalization unit for acute mental health patients. The prevalence of the use of mechanical restraints had a negative impact on satisfaction with care received.

Keywords:

Patient satisfaction; acute psychiatric inpatient unit; mental health; Nurse

Versión en Español

Título:

Satisfacción con los cuidados de Enfermería proporcionados en una unidad de hospitalización de agudos de salud mental

Artículo completo no disponible en este idioma / Full article is not available in this language

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